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The Customer Hub is the unified Customer Support Hub which lets customers view the complete history of purchases as well as download invoices. They can also update their credit card, or even cancel their own subscriptions.
Reduce Customer Support Tickets
Eliminate the support layups that are bogging down the support emails. The Customer Hub is a great tool for managing your customer's orders. your customers will have access to all of the information needed concerning their order, without personnel or having to touch a finger. There's no more waiting around for hours. You'll never have to worry about items they purchased.
Customers are able to access the Customer Hub via the hyperlink found on receipts of order reminders or subscription fees and more. The Customer Hub can be described as a "magic URL" login process. It means there's not any passwords to be remembered! Customer Hub sends your client a secure magic link so that they are never blocked from using the service.
Do we not say that Customer Hub works flawlessly with mobile devices? Customers are able to access the assistance they need, no matter the device they're making use of. This is important, as our statistics show that just less than 60 percent of users visiting Customer Hub sign in with mobile devices.
What's new in Customer Hub?
This latest update we've also added the Payment History section within our Customer Hub. Customers will be able to view every payment, order, and refund all in one location.
Customers are able to view the specifics of their order by selecting the line item in the pay History table. The customer will have the ability to glance at an invoice that is fully loaded, breaking down every detail of the transaction. The invoice will immediately show you the purchase, the amount of tax or shipping charges were charged and the credit card utilized, and many more details.
Self-Help to Customers Assistance
With our Customer Hub Customers have the ability to monitor their subscriptions. Your customers can quickly update their credit card in their account, check the date when their next bill is due, and be due and cancel their subscription entirely--all without the need of an assistance staff.
If your customers can manage their own subscriptions, you will get happy customers, and you get the time you spent each and every week.
If someone needs more attention In the event that they need attention If they require attention, the Contact Us tab directs them to your email address, profile on social media and the support website. We're making customer service painless.
is Now Available for Grow Plans
Customer Hub was previously available only existed on the Scale plan. With today's modern updates, this brand newly added support-boosting function can now be accessed by customers of Grow and Scale accounts too. Customer Hub is accessible inside of every Grow as well as Scale accounts.
That means you have the equipment you need to impress your clients, streamline the repetitive chores of support and offer your clients the necessary resources for billing support.
If you'd like disable Customer Hub off by a single mouse button within the Marketplace Settings.
In order for Customer Hub to be a success to benefit you and your customers visit .com to sign up today to try a trial for free! Explore how these features can enhance your online store.
The brand modern Customer Hub can be the ideal solution for satisfying your customers, and lowering your workload while doing so. Then, you can invest that earlier time in creating new services, expanding the amount of clients you service, while also delighting your clients.
Start by trying one of our Grow and Scale plan to use the Customer Hub today!
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