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The Customer Hub is the unified customer support center that allows your customers to view their complete purchase history and download invoices. They can also update their credit cardinformation, and even self-cancel their own subscriptions.
Reduce Support Tickets for Customers
Eliminate those layup support requests which are taking up the support queue. Through's Customer Hub your customers can get all the info they need regarding their purchase, without you or your team needing to lift a finger. No more long wait times. No more confusion about the items they purchased.
Customers are able to access your Customer Hub by clicking the link in their receipts for orders or subscription charges reminders and many more. Customer Hub uses the "magic URL" login method. This means that there aren't any passwords to remember! Customer Hub will email your customer a secure magic link so they will never be locked out.
Did we mention that Customer Hub is available seamlessly with mobile devices? Your customers can get the help they need, regardless of the device they're employing. Which is critically important, because our stats show us that just under 60% of Customer Hub visitors log in using mobile devices.
What's new with Customer Hub?
As part of this new upgrade, we've added the payment History section within the Customer Hub. Customers are able to view every past purchase, charge, or refund all in one location.
Customers can view the information of an order simply by clicking any line item on this Payment History table. Customers will be able view a fully-loaded invoice, breaking down every detail of their purchase. You can instantly see the items purchased, which taxes or shipping was charged and what credit card utilized, and much additional.
Offer 'Self-Help' Customer Support
Through our Customer Hub, your customers even get the tools to manage their own subscriptions. Your customers can quickly update their credit card on file, see when their next bill will be due, and even cancel the subscription completely without assistance from a customer support team.
When your customers can manage their subscriptions on their own, you get happy customers, and you get the opportunity to earn hours returning every week.
If anyone does need extra attention, the Contact Us tab directs them to your email, social media profiles or to your customer service site. We're making customer service painless.
Now Available On Grow Plans
Customer Hub was previously available only existed on our Scale plan. With today's fresh updates, this new support-boosting feature now is available for Grow too. Customer Hub is available within every Grow as well as Scale accounts.
That means you have the tools that you require to delight your customers, automate your repetitive support tasks as well as give your customer base the necessary tools to get billing assistance.
If you've ever wanted to, you can turn Customer Hub off using a single Click inside the Marketplace Setting.
To get Customer Hub working for your customers, head over to .com today and start your free trial! Explore how the right features will boost your online sales.
The new Customer Hub is the best instrument to provide your customers with the best service and decreasing your workload while doing so. This means you are able to invest that previous time into creating new services, expanding your audience, and thrilling your customers.
Start a trial with one of our Grow and Scale plan and use the Customer Hub today!