What inspired us to create the Slack Community to SaaS and Software Professionals -
- Global view.
- Businesses and professionals with more years of experience (less students ) and companies that are in the early stages of their development).
- Moderation by professionals.
- The focus is more on financing rounds or venture capital.
- A truely supportive group with no tolerance for rude or inappropriate conduct.
These are the facts: Features such as global company focus and experienced expert moderators (that's me!) are what we like to see on online forums.
The post discussed what's available to members, particularly when compared to other groups on the web.
You might be wondering, "But what's in it for?"
This is a legitimate concern and I'll address itdue to motives (plural) we have to support this effort. could not be as easy as most inexperienced think.
If you're a businessman yourself already, then you're aware of how it works. The companies don't simply spend money on new software to aid business professionals online; they invest in it due to the fact that it serves their individual companies in a certain way.
Indeed, having a robust online community can be a great way to boost the company's popularity, and maybe even create prospects once in time.
Marketing is just one reason why we're doing this. It doesn't matter if you're a client and/or not want to become members of the group, otherwise it will not be successful.
Our guiding Principle We are of the opinion that our Software as well as our SaaS Community has to be friendly to you in order to be Successful.
The main point is that if you don't feel our community to be an enjoyable and stimulating spot to be a part of, then you'll not be part of the community. within our community.
So it's key to the success of this group that we as well as ourselves to work hard to create an amazing group for us to be member of.
(And If you believe that it is possible that we are off-base in some way, or if you have suggestions on how we can make it more efficient, please let us know. Additional details are further down in the paragraph.)
What are the benefits of hosting an online community
There must be something in this for else we wouldn't have to do this, now would?
Absolutely. However, we would prefer our goals to be crystal clear.
That's what we'd like to accomplish with this project.
Knowing What's Important for your business
The very first thing Our CEO David Nachman told me during an interview about the purpose and direction for the group was the community provides an opportunity to reduce the amount of the interactions we maintain with customers and other companies, such as software and SaaS companies.
There's a valid reason to be concerned: We facilitate real transactions for online businesses and it's very simple for anyone to get caught in the trap of having -- very well, a transactional connection.
We offer the service. You earn money, and then continue on autopilot.
If we allow this to go on for too long could strip us of the ability to increase the quality that we provide to our B2B services by adopting strategies that directly benefit your firm as well as helping online businesses succeed is our top priority.
It's the case for our customers who are already customers, however it's relevant to software firms that may be thinking about implementing . If you're not certain if is the right payments system or merchant of record (MOR) for your B2C, B2B, or B2C SaaS company, we want to understand the concerns and issues you are facing to allow us to take into consideration that consideration as we continue developing our features and offerings.
For more information on the ways David is looking familiar with your company, take a look at the interview videos of members I conducted on behalf of another member:
It's also why we've extended our plans for the community, and have created members who are individual contributors, executives, entrepreneurs, and founders members -as we believe we'll be able to learn more about businesses (and aid them more efficiently) if we have multiple layers of community members.
The goal of our organization is to improve the importance of our connections with the business (and in particular, the people who found or are employed by them) is another reason why we do things like interviews with our members. Alongside helping our members connect with with one another as well, they also assist in getting to know the members' current issues regarding business.
Strengthening Customer Relationships
Knowing more about your company is a great way for us to strengthen the relationship that we share with you regardless of whether.
However, our relationships with customers can be improved by giving members the ability to communicate with us on .
Already, we have our extensive and responsive assistance team to buyers and customers, and we have people who can help customers succeed for some of our clients who have large or large-scale business.
It is our belief that companies can constantly improve the way they assist their customers and improve their relationship with them.
Ninety-nine out of hundred, submitting a ticket is the best method for receiving support. Our support team can effectively route requests based on the nature or urgency of the issue. It also aids us in tracking the support requirements of a company in the time.
(That is also a way for us to gain a more comprehensive understanding of the needs of businesses.)
However, it could be beneficial to get in touch with the top executives directly especially when you are competent to solve any business issue that does not necessarily require technical problems related to the platform. Our team is diverse of experts on our platform, not just tech support specialists for the end-user.
Product managers, tax experts, payment experts, and experts in customer service and even a sales director or two might be on hand to help with business-related questions. They may even be able to discuss the latest developments coming down the pipe to's platform.
We hope that the experiences of our customers to be happy experiences they'll be telling their family and friends about. We believe that being more available will increase the chances of that. If you're a customer that is not having a satisfaction, yet we've an online community way to inform us about your experiences.
Yes, Leads
This is the section of the article where we have to get real specific.
We would love it to have some members who don't have a merchant of record would enroll in our services.
They're an absolute blessing that this doesn't seem to be the primary goal of the group of people.
Since we have also set as our goal to improve customer relations and learning everything possible about SaaS and the software needs of business:
- It is safe to know that registering new members is just one aspect of our goals for this particular group. Furthermore, we won't ask any person to sign-up who hasn't indicated an interest to us in the first place.
- We have much better odds of attracting new users when we're achieving the two goals we discussed above, which is why we'll push harder to get in touch with these users.
If our community members notice our attention to customers and actively seeking feedback from them, they'll become much more interested in our role as a platform for commerce or merchant as they'll have the opportunity to see the work we do and the respect we extend to our members firsthand.
In the event that you've been thinking about before, it could be an ideal moment to begin relationships with us in a more informal way. Community members can connect with customers from other companies as well as participate in discussions among customers also (remotely) meet the people who run the company that it.
What you can gain by joining this Community
The article concentrated on the many features of the GSL community however it was unable to discuss the real benefits of joining a group like this.
We're still working on our big plans concerning global SaaS Leaders -- and we're always working towards community building -- there are a few benefits we have already made available to software and SaaS CEOs, founders and entrepreneurs, as well as developers, engineers, marketers, and more.
Join an Network of Software Professionals From Everywhere Over the World
If you're a SaaS marketer seeking to improve your search engine optimization by region or you're a people and culture supervisor who's worried about the international process of onboarding and meeting in-person, as well as someone who is a SaaS creator looking for tips for selling to particular regions, gaining access to have a global network can make "going globally" easier.
There is representation of our members from more than 50 countries across 17 time zones.
Find New Markets You'd Like to enter or expand within
The primary benefit that comes from being part of a global network is that you can use the network to receive assistance as you work to break into new market.
Post a message in the communityand ask individuals from specific nations who could help. You can also contact me, the moderator-in-chief, and I'll connect to relevant users for you.
You can also keep an eye on discussions in the community for prior questions relevant to the SaaS market you're hoping to enter.
You'll also be able to see our member profiles videos that we're recording on a rolling basis to those who want to join in (like the previous video with David Nachman, our Chief Executive Officer). David Nachman).
One of the most common questions we usually ask interviewees is "What's one aspect that's not recognized by the people marketing software to your own country?" The aim of the question is to assist you in understanding the local culture and standards of business that could impact the way you are selling software in your country.
Take a look at SaaS Company Leaders and Experts
While our members span between different roles and levels, there are many executives, SaaS founders, and department heads within Global SaaS Leaders who are willing to share their experience with fellow members.
Certain members are software or SaaS founders, who own numerous SaaS startups, some have been employed at internationally-known firms, and a few are entrepreneurs who have shifted career paths or sectors and possess a wide range of experience to help inform their recommendations.
Additionally, many executives and leaders are also on hand, like Our Chief Executive Officer and our Global Tax Director in addition to our Vice President of Global Customer Operations. There are a lot of these individuals because they are eager to assist members in any way they can.
(For further information from Kurt about this issue, make certain to attend his in-person training regarding SaaS Pricing Strategy that will can be used to develop an optimal Pricing Model during SaaStr Europe prior to 2022.)
We're happy to answer the issues raised by these individuals, and we're happy to create a forum in which such issues can be debated with world-class peers.
Make yourself appear as an expert
If you're already recognized as an SaaS market influencer or expert in the field, then congratulations! We'd like to see you actively contributing to the SaaS community in the process of enhancing your personal and professional reputation through sharing your knowledge.
If you're planning to develop your own brand, then participating in forums for professionals is an excellent way to begin. It doesn't mean that we need to become SaaS founders to be experts on the topics we're experts in, but actively sharing our expertise to others positions each one of us as being not simply knowledgeable but friendly and gracious. This is a fantastic public image to cultivate.
The Community will shape as it Develops
We started this program and SaaS community during the month of March in 2022. It's increasing rapidly. But, since we'd like to make it a great place for people like you to simply "hang out" the community can be adapted and is open to suggestions.
For example, a member has recently suggested that we create a channel for a specific type of instance.
Then, we turned the request into a questionnaire asking members to weigh in on the channels they'd like to be added to the workspace of Slack.
Therefore, whether you'd like to cast your vote in a calm way about community updates, or make suggestions on ones own, please be looking to suggestions!
If you're looking for specific forums, supplier suggestions, LinkedIn and social media connectivity opportunities, a podcast or a Facebook group could be the answer. webinars, online meetups, templates, or simply more software and SaaS development hacks in general, we'd love to hear about it.
Vote Your Opinion
There are many more avenues for members to express their opinions than to the communityitself, however. In one of our latest requests was to ask users to inform us what benchmarking stats and measures they'd prefer to see published.
These kinds of measures can assist software and SaaS industry businesses better form strategies to boost their profits.
We want to offer pertinent and valuable data to the development of and success for software and SaaS companies, we came in to the community to learn more about the benchmarking information we should consider creating in the near future.
The answers include retention rates for a particular industry, MRR growth in a particular industry, failed payment metrics (unintentional the inadvertent churn) along with convert rates and churn across different regions.
This poll is open to everyone regardless of level of service.
We've mentioned before that being aware of what's important to software and SaaS businesses is vital to the aim of establishing this Global SaaS Leaders community to be a platform in which you can discuss the needs you have to move your business up to the next stage.
Make use of the community for more information about (If you're interested)
The above poll was published on a channel specific to the community. The channel will allow discussion on (as as opposed to general business-related discussion) are available in the channel, and stay out on the primary feed.
It's because we do not want our members particularly those who do not have customers, to feel as if we're always selling . Because as we've mentioned already the software and SaaS community has to offer something you are able to benefit from to succeed. We consider that salesmen who are too aggressive can lead it to turn into a place it don't want to be.
If you're not currently an existing client, but you've thought about trying our services out. Joining GSL is a great opportunity to learn more about our company by viewing the interactions of our customers with our management and observing the types of questions and comments customers have regarding GSL and more. The channel is accessible to everyone who is a member.
What if you do not want to read about ? You can leave the channel that interests you but without reading. There are plenty of other opportunities to participate on the forums without reading blog posts on a platform that which you don't have a desire for.
Be part of to be part of the Global SaaS Leaders Community
We're really proud of the Global SaaS Leaders community already We're thrilled to provide an international community as well as a discussion area that includes features like live interview events, member intro videos, as well in a range of expert views.
In the future, we will focus on building communities, and as the number of members increases and we expand our offerings, we'll be adding more options. We'd like to facilitate the development of personal connections, start podcasts, host live events, as well as integrate social media features in the future.
When you sign-up right now, you can determine what the group develops to become, too.
In order to ensure the best quality membership in To ensure the highest standard of member service, I'm reviewing all new applications submitted to join and making sure that there aren't automatizations that permit spammers to enter or bots. So, submitting your LinkedIn URL is essential. Thank you for being patient as I review your profile and please you are welcome to reach us through email if there are any questions before submitting an application!
About
Katie Stephan Katie Stephan is the Social Media and Community Manager of the company, and she is also the moderator for her role in the Global SaaS Leaders community. She has an MFA in writing creative nonfiction as well as a post-college instructor of writing.
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