Terms
Eyal Avital joined his place on the Customer Happiness team here at 6 years ago. He is passionate about helping others as well as food and travel and loves to find new ways to solve customer problems. Let's learn a little more!
We want to know about you - your background, your hobbies as well as your professional goals.
I'm a huge admirer of the character Mr. Rogers and I've always wanted any way that I could help others. That led me to 20 years of customer service and I have the ability to assist, help troubleshoot and cheer our customers on!
Eyal is always looking for the top new dining establishments
Thanks to a friend's nudge to find it, I did , and 6 years later--never thought about it. If I'm not busy helping clients and assisting them with their needs, I'm either looking for an amazing new jewel or planning my next trip with the family, drinking a coffee in one hand, and a snack on the other.
What is your typical day job there at Ensuring
Every day, is an exciting, fresh experience! I get to answer clients from around the globe and help them solve their problems. Whether it's explaining our membership features or untangling the complexities of a problem I'm happy to be here and make their lives easier.
Rewinding following a long day of helping customers
With AI being a more effective technology for communication, I concentrate on ensuring that our support staff remain human, forming genuine connections, proactively pursuing their needs, and ensuring everyone feels supported, understood and able to achieve.
Do you remember the most memorable interaction you had with us (potential) customers, describing the problem or question they asked and the way you solved it
One of our customers wanted to provide an offer to its members does not exist out of the box. Instead of telling them "no," (we do the best we can not) I discovered a novel solution using our API.
The customized solution was able to meet their needs and worked perfectly! We all were thrilled by the result, turning an obstacle into a victory.
Your opinion on what is it that makes a good membership company?
I think keeping your subscribers interested is essential to building a thriving subscription-based business. When creators genuinely engage with their subscribers and their members, it's not just a monetary transaction--it's making a place where people feel like they belong to some sort of community.
One of Eyal's culinary favourites
In a chaotic world, those connections can bring joy, connection, and a reason for members to stick around.
What have you learnt in your studies ?
I've learned that effective communications are essential in providing customer service, no matter if it's face-to-face or online. Although online support might appear easier, picking an inappropriate tone or unclear wording can quickly lead to customer frustration.
That's why using the PREACH model of communication (Proud, Responsible and Empathetic, as well as Articulate and concise, Human) is vital when it comes to helping any customer.
Eyal is on another adventure
It is truly a pleasure to work with my team of support since everyone is a model of these qualities in their customer interactions. What is my most valuable lesson? Great communication is a skill which you develop with time as well as a willingness to learn from mistakes.
Three tips do you have to suggest to someone from your industry/department?
Here are three tips for the success of customer service:
- If you have questions, ask additional questions, in order to know your customers' needs and get to the root of their problem.
- Follow up consistently If you do not hear from us. Customers appreciate the time and effort put into following throughout as everyone's working.
- Stick to your commitments--keeping your promises to clients builds trust and guarantees the long-term satisfaction of your customers. It was said you'd contact them at a specific time Don't forget!