Our Reasons for Creating our Slack Community for SaaS as and Software Professionals --
- A global perspective.
- Business and professional professionals who have years of years of experience (less students ), and companies that are in the early stages of their development).
- Professionals in moderation.
- Less time is devoted to venture capital and funding rounds.
- An extremely supportive group with zero tolerance for rude or unprofessional behavior.
It's true that elements such as global company focus and skilled and professional moderators (that's me!) are the things we prefer to find on our forums online.
The article discussed the benefits to be found specifically for members when compared with other groups on the internet.
Perhaps you're thinking "But why bother?"
A valid question which I'll address it, due to the motives (plural) which we've got to make this investment might not be as straightforward as many of us think.
If you're a professional is a good idea. You know the process. Businesses don't invest in innovative software that helps random businesspeople online; they invest in it in order to improve their personal businesses in some manner.
Yes, having a successful online community is an excellent method to increase its brand recognition and possibly even attract new customers every once in awhile.
Marketing is just one of the main reasons why we're doing this. No matter if you're a client and/or not first want users to gain from the community, or it won't succeed by any means.
Our Guiding Principle is: Our Software along with our SaaS Community must be good for you in order for it to be successful.
It's fairly straightforward. The main point is you should not think of our community as a supportive and fun place, then you should go out and about.
Therefore, it's essential to the growth of this group as well as for us and for us -- in our efforts to make an incredible group for you to be part of.
(And If you believe that we may not be following that standards in any manner or are able to suggest ways we can make it more efficient, please let us know. We'll discuss that further in the following paragraph.)
What Benefits Can You Expect From Hosting an online Community
There must be a reason in this or we'd never take the risk, wouldn't we?
Sure, absolutely. We want our objectives to be clearly defined.
We're going to outline what we'd love to accomplish with this project.
Learn What's Important for your company
The most significant thing our Chief Executive David Nachman made to me during one-on-one conversations about the purposes and objectives of our community is that it is an opportunity to reduce the amount of transactions in our relationships with our customers , as well as other software and SaaS companies.
There's a valid reason to be concerned: We help facilitate real transactions between online companies and it's very easy for everyone to slip into the trap of having a -- quite well, a transactional connection.
We provide you with a service that earns you money. You repeat this process in autopilot.
But, allowing this trend to persist could make us not be able to improve the quality of your B2B offerings to help your firm. Ensuring that online businesses are successful is our top priority.
This is the situation for customers who are already customers and are also customers for companies using software that they may be thinking of implementing . If you're not sure which option to use for payment, and what Merchant of Record (MOR) is appropriate for you B2C or B2B or B2C SaaS company, we'd love to know about the questions and concerns you have so we can bring them into the consideration when we build new features and services.
For further details about how David wants to meet your needs and the business you run visit the video interview with members where I spoke to him as an individual member:
Our scope has also been expanded of this community to have members who give back, an executive, entrepreneur, and founders membership basesince We are confident that we'll learn more about the businesses (and help them more effectively) with a diverse layering of community members.
This mission of increasing the personalization level of relationships with business (and particularly, with people who found or work for them) is in part why we conduct interviews with members. Apart from helping members get to know their fellow members and their fellow members interviews also allow us to better understand the members as well as their current concerns in business.
Establishing relationships with customers
Being aware of your company is an excellent way for us to improve the relationships with you whether you're a client or not.
However, our relationships with customers can be enhanced by giving our members additional access to those of us .
We already have a broad friendly support group for our customers as well as their purchasers. Our team of customer success specialists for some of our customers who run large or complex businesses.
It is evident that companies can improve how they assist their customers and strengthen those connections.
Ninety-nine of a hundred making tickets the most effective method to receive help. It allows our support personnel to effectively route requests based on the severity or nature of the problem, and helps us track your support requirements over time.
(That aspect helps us get a better and more thorough understanding of the company's requirements.)
However, it could be useful to occasionally contact the leaders directly specifically when you are competent to solve an issue in the business that does not necessarily need something to do with technical problems connected to our platform. We have a diverse group of experts on our platform who aren't only technical support experts.
Product managers, tax and payment experts, customer operations pros, and even the odd sales or marketing manager may be on hand to solve business-related issues. They could even be able to weigh in on what's going to be added to the platform.
Our customers' experience are the type of positive experiences they're sharing with their friends and we think making ourselves accessible to them will increase the opportunities. And if you're a customer who's not enjoying that sort of positive experience yet we have a community that is the place to inform us of your experience.
Yes, Leads
It is part of the post in which we must be totally transparent and honest.
It would be great for our members who don't have an authorized merchant would join our service.
For them, it isn't all we are looking to achieve within this community.
We also have goals of improving customer relations and learning all we possibly can on SaaS and the needs of software of businesses:
- We're confident that the process of registration for new members is just a small part of what we're trying to accomplish in this specific community. Furthermore, we're not going solicit anybody to join if he or she doesn't have expressed a intention to do so in advance.
- The odds are higher for acquiring new users if we're able meet the two objectives we mentioned above. That is why we're going to strive to achieve them.
We're certain that if the community see us taking care of customers by genuinely caring and seeking feedback, they'll be significantly more drawn to our function as a platform for commerce as well as a retailer of recordsince they'll be able observe the efforts we've put into and the attention we give our customers in person.
You've considered whether this is an ideal moment to start your journey with us bit more relaxed. The community members can engage with fellow customers, listen to conversations taking place between customers and , and (remotely) get to know the people who make up the business.
What can you gain when Your Join This Community
The article concentrated on the features that are accessible to users of the GSL community it didn't cover the actual advantages that you get from joining a community such as this.
While we have big plans to create a community of the world's SaaS Leaders -We're constantly developing community-building efforts- here are some of the advantages we've provided to software and SaaS founders, executives marketing, entrepreneurs, engineers, developers, and many others.
Join with software professionals around the World. Over the World
It doesn't matter if you're an SaaS marketer who wants to increase your search engine optimization by region, or a people and culture supervisor who's concerned about meeting-ups and international onboarding, or that is a SaaS founder looking for tips regarding selling to specific locations or nations, being able to connect to the individuals that have an international network helps make "going globally" an easier task.
At present, we are represented by members of over 50 nations across 17 time zones.
Find New Markets You'd Like to expand into or enter
The primary benefit of being part of a global community is the ability to utilize it for help when you're working on breaking into new markets.
There is a place to post on the communityasking people from specific countries to help you . You may be in touch with me, moderator in chief, and I can contact members who are able to help in your behalf.
You can also keep an eye on discussion threads in the forum to find previous questions that are relevant to SaaS areas you're looking to expand into.
Additionally, you'll have the opportunity to look at our member profile videos which are made on a regular basis and those who'd like to be a part of it (like our earlier example of the CEO of our company, David Nachman).
One of the things we ask interviewees in general is "What's something that's not understood by people regarding selling software within your country?" The purpose of this query is to help you to comprehend the cultural as well as commercial differences that can influence the ease to promote software here.
Check out SaaS Company Leaders and Experts
Our members may be spread between different roles and at various levels We do have many senior executives, SaaS founders, and department heads within Global SaaS Leaders who are open to sharing their experiences with other members.
A few members are software SaaS founders that have multiple SaaS companies, while others have been employed by internationally recognized firms, and some are entrepreneurs who've branched out to different careers or industries and possess a wide range of experiences to inform their recommendations.
In addition, many executive and leadership positions are on hand, like our Chief Executive Officer and the Global Tax Director In addition, we have our Vice Chief of Global Customer Operations. They're in the community as they're eager to assist users in whatever way they can.
(For further information on the subject, read Kurt on this topic). Be sure to attend his exclusive stand-room presentation on SaaS Pricing Strategies that Work: How to Design the best pricing strategy in SaaStr Europe prior to 2022.)
We are always happy to address these kinds of questions and we're thrilled to offer an environment where topics such as this can be debated among top peers.
It is possible to present yourself as an professional
If you're already known as an SaaS market influencer, or expert, that's great! We'd love to hear from your contributions to the community while you continue to build your professional and personal image through knowledge sharing.
If you're looking to establish your brand name at all, then participating on a forum for professionals is a great way to accomplish this. It's not necessary for the status of SaaS founders to become experts in the field we specialize in, but actively sharing the knowledge we have with others establishes us as being not only knowledgeable, but also friendly and gracious -- which makes for a wonderful public image to cultivate.
Form This Community As It Grows
The software was launched and the SaaS community in March in 2022. It's expanding steadily. We're looking to create the perfect platform for members to virtual "hang out" the community can be adapted and open to new ideas.
A member, for instance, has recently suggested the creation of an option for a particular sort of use case.
We then turned that request into a survey that asked everyone to vote on the channels they'd like to see added to the workspace of Slack:
Thus, whether you'd like to vote quietly on updates to the community or make suggestions of your own We're always willing to hear your suggestions!
If you're looking for specific forums, services provider suggestions, LinkedIn and social media connection opportunities, a podcast Facebook group, meetups in person as well as webinars and templates or simply more software and SaaS development hacks in general, we'd be delighted to hear from you.
Share Your Thoughts
There are many other avenues for members to share their opinion than only regarding the organization, but. One of the latest requests we received was for members to let us know the kind of benchmarking information and other indicators they'd prefer to be able to see released.
The use of these types of metrics could help software and SaaS firms develop strategies to boost their revenue.
To provide important and useful information to the growing and profitable software and SaaS firms, we reached out to people directly to learn which benchmarking statistics we may collect to the near future:
A few of the answers included retention rates for a particular industry, MRR growth in a specific industry, failed payments indicators (unintentional churn) and churn rate of conversion and conversion across different regions.
The poll is open to everyone regardless of customer circumstance.
We have mentioned before that understanding what is important in software or SaaS companies is crucial to us, so we would like to create the Global SaaS Leaders community to serve as a place to share the things you really need to help your business reach the higher levels.
Join the Community to find out more about (If you're interested)
The question above was posted on the channel dedicated to the community, which is for discussion about (as as opposed to general business discussion) is available on the channel and remain out of general feeds.
We don't want customers , especially those who don't have customers to feel that we're always pushing . Like we've mentioned before, the software as well as the SaaS community has to be something which you are able to benefit from in order to be successful. selling too much could cause a negative perception and make it a place that they do not would like to become.
If you're not currently a customer but you've considered coming to visit us, signing up to GSL is a great method to get more information about the company, by watching customer interactions with our leaders, looking at the types of comments and questions people have on the platform, and so on. GSL is open for all GSL members.
What if you do not want to read about ? It is fine to quit the specific channel and not read. There are many other things to be doing on the forum without reading the content of a site doesn't hold an interest in.
Participate in the Global SaaS Leaders Community
We're very proud of our Global SaaS Leaders community already and are proud to have an international community and discussion forum that has features like live events for interviews, member introduction videos and a wide range of advice from professionals.
We will be focusing on building communities. As our audience grows it will be able to add more functions. We'd like to facilitate the creation of more personal connections, so we'll start a podcast, organize additional live events as and incorporate social media functions as we move forward.
If you join today, you can influence what the company will evolve into, as well.
To ensure the best quality of customer service for members We personally evaluate every new application for membership -- there are no automations that permit spammers into or bots. Therefore, sending your LinkedIn link is vital. We appreciate your patience as I look over the application. Please don't hesitate to email us if there are any questions prior to submitting an application!
About
Katie Stephan Katie Stephan is the Social Media and Community Manager and is the moderator of the Global SaaS Leaders community. She is a graduate of the MFA in creative nonfiction writing and also has served as an instructor at an institution for writing.
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