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The majority of customers require an additional reason to make purchases. Personalized, real-time experiences along with a real-time exchange with companies will ensure that customers are satisfied whenever they make a purchase. In addition, it helps in building customer loyalty. This is where conversational commerce comes into play. The trend is emerging and will change the way that companies communicate with their clients. Based on estimates, this will lead to approximately 300 billionin the overall spending of every country before 2025. What is"a "purchase"? And what exactly will your business gain out of this investment?

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