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Refund policies are a set of guidelines that provide your customers with the information they need to get funds back after the return of a purchased item at your shop. A typical policy for a small business might cover things such as deadlines, the manner in which refunds are dealt with, and the steps customers must submit to obtain their money.

The importance of refund policies is that they help your customers make purchase decisions, and also build trust and transparency around your business. Read on to learn more about the importance of refund and return policies, and also see a sample of a template for a policy on refunds.

 Reminder: The sample refund policy is only an example to get you started it is not designed to be used for the basis for a refund or return policy template or legal advice.